Summary
Passionate about enhancing my data skills through edX and HarvardX, I've gained practical expertise in programming, data structures, API procedures, and other relevant skills. Learning from industry leaders and Harvard faculty, I am now better equipped to employ what I've learned in my professional endeavors.
Contact
Email: jamespbradley3@gmail.com
LinkedIn: JP Bradley on LinkedIn
Portfolio: JP Bradley on GitHub
Experience
CrowdGen
Quality Assurance Analyst
July 2021 - Present
- Review annotations for accuracy and compliance, achieving 94% accuracy rate in model outputs
- Optimize quality assessment processes, reducing AI processing time from 180 to 8 seconds per item
- Report quality trends to project managers, contributing to strategic data quality enhancements
Experience
Concord Technologies
Tier III Application Support
February 2018 - December 2018
- Resolved complex technical issues through system architecture analysis and custom configurations
- Restructured and provisioned medical-imaging workflows, achieving 80% time savings in task completion
- Maintained 97% customer retention through effective issue resolution and technical training delivery
Experience
Consolidated Communications
Network Technical Support
August 2016 - August 2017
- Reduced Average Handle Time by 15% through streamlined troubleshooting processes
- Managed customer accounts including billing, upgrades, and technical escalations
- Resolved client concerns with a 90% first call resolution rate using TCP/IP and network topology expertise
Education
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Harvard Online
Professional Certifications, Computer Science
(JAN 2025 - DEC 2025)
Awarded the Verizon SkillForward Scholarship
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Udacity
Nano-Degree, Computer Science
(MAY 2025 - SEP 2025)
Awarded the Accenture & ONETEN Front End Scholarship
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University of Mississippi
Bachelor of Science, Computer Science
(MAY 2007 - MAY 2010)
Secondary Focus: Mathematics